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Shipping & Returns

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error such as: you’re receiving an incorrect or defective item, etc.

Custom Order Products are Not eligible for return. Custom Order Products are any product that you have a choice of choosing color, size, style, etc., of an item to be ordered. As well as other products marked as Custom Order or One of a Kind.

Non-eligible Items for Return

The non-eligible items for return are all furniture, fabric, wallpaper, light fixtures, custom or personalized items, and final sale items. All Product from the following Brands are non-eligible for returns:

Crestview Collection

Scalamandre Maison by Port 68

Decorative Crafts

Seabrook Classic

My Blankee

Sterling Anabella

 

Eloquence® 

Port 68

Tourance


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address excluding P.O. Boxes in the United States, for International Shipping please email before placing order for shipping quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 


 

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