Loading... Please wait...

Customer Service

Browse

Products are for sale to the general public, interior decorators and designers. Merchandise prices and specifications are subject to change without notice. Typographic, photographic, and/or descriptive errors are subject to correction. All special sale items are sold on a first come first serve basis.

Ordering:
We accept orders through our on-line secure shopping system. You will be emailed a conformation notice of your order once payment is cleared. If you find an item from a dealer website that is shown on this site and the item is not listed in our store merchandise please email the item number, I will be glad to price it out for you.

Tax:
All sales shipped out of the state of Florida within the United States will not be charged sales tax. Florida orders will be charged sales tax at the prevailing rate unless a sales tax permit is provided and verified.

Payment:
We accept Master Card, Visa, Discover. Charges to your credit card will reflect our store, Waugh Interior Designs, as the charging company. All prices quoted in US dollars.

Shipping:
Most of our products are drop shipped by the manufacturer; therefore, we do not control which carrier is used. International shipping is available; however, please note that the customer is responsible for all shipping charges including taxes, duties and border fees. Please contact your local Customs office for an estimate of these fees. Large and/or heavy items will require additional freight charges. The manufacturer will choose which means of shipping service they prefer.

Express shipping including overnight, 2nd day, etc. are not guaranteed. We will place all express orders as soon as possible; however, we cannot guarantee that the manufacturer will ship the same day. Charges for shipping method requested will be billed as indicated even if the manufacturer ships several days later.

Lost or Damaged Goods:
All packages must be inspected by the recipient upon delivery before accepted from delivery personnel. If there is damage to the package have the carrier make a note immediately. If you receive a package that is in good condition but the merchandise is damaged, call us immediately. Save all of the packaging that came with it. At that time we will issue a claim. Waugh Interior Designs is NOT responsible for any loss or damage due to packages left at your doorstep by delivery drivers; however, we will file a claim for lost or damaged packages and do everything we can to rectify the problem.

Unforeseeable Circumstances:
We shall not be liable for any delay in delivery or failure to deliver any or all of the products if such delay or failure is caused by lockouts or other labor disputes, production interruptions or limitations, shortages or late delivery of raw materials, natural disasters, or other causes beyond our control.

Delivery:
The approximate shipping time on most items is 2 -6 weeks. Some items are special order and require additional delivery time. Business days do not include weekends or holidays. Alaska, Hawaii, and US Territories allow 2-3 additional days for delivery.

Returned Goods:
Customer satisfaction is our goal at Waugh Interior Designs. However, if you are unsatisfied with our products, please give us a call or email to discuss your options for return. Authorization is required for all returns and must be obtained within 10 days of receipt of item. Custom made, and or Special Ordered items are non-refundable. No refunds will be offered for Interior Design Program Services. All others are subject to a 25% restocking fee. All refunds will be processed against the original form of payment. Refunds are issued upon receipt of the returned merchandise. Merchandise must be returned with original packaging, all fragile merchandise should be professional packaged (such as Pac Mail or other similar services) and insured for total value of merchandise. Please allow up to two weeks for us to inspect and process your return. A copy of the original order invoice should be included with the return shipment. Please do not refuse to except merchandise from the delivery service for items you have ordered from us - you will still be responsible for all merchandise you order.

RMA (RETURN MERCHANDISE AUTHORIZATION) POLICY

  1. An RMA number must be obtained from Waugh Interior Designs before returning a product. You must specify your original invoice number and a description of the problem. Please give accurate problem description (why do you want to return your items, etc.) this can help to speed up the resolution of your return request.
  2. Return merchandise authorization numbers are valid for 15 days only from issue date. Waugh Interior Designs must receive your returns within that time. Waugh Interior Designs will automatically reject an RMA that is over 15 days from issue date.
  3. You Must Display the RMA number prominently on the outside of the shipping box.
  4. Merchandise must be received prepaid.
  5. Be sure an obtain insurance it is very important that you do so; insurance should cover the value of the product when shipping it. Damaged or loss of goods during shipment is the sole responsibility of the customer (this is the reason I suggest a professional packing service).
  6. Upon receiving the return merchandise we will inspect it for any damages, if found undamaged credit will be issued within 7 to 14 business days. Shipping and handling charges will not be refunded. Credit will not be issued if the merchandise is damaged in anyway, such as broke items, cut items, scratched, etc. We will file a claim with your shipper; they will be responsible for any credit if damages are found to be their fault. We will not accept any responsibility for merchandise damage by the shipper. If you would like the item returned to you, you will be charged shipping.

Pricing:
All prices are subject to change without notice.

Computer Images
Be advised that computer images do not always represent color accurately. If you’re ordering an item (such as a comforter, duvet cover, etc.) that needs exact color match we will supply a fabric sample if available for an additional charge.

Warranties:
All information, materials, merchandise, and/or services on this web site could include inaccuracies or typing errors. Updates and changes are constantly being made to the information contained on the web site. Waugh Interior Designs makes no representations of warranty with respect to any information, pictures, products, or samples on this web site, all of which are provided on an “as is” basis only and without warranty of any kind and hereby expressly disclaims all implied warranties of merchantability or fitness for a specific purpose or use. Under no circumstances shall the site owners be liable for any damages arising out of or in any manner connected with the use of the information, products, or services or the failure to provide information or services from this web site.

Please note – Waugh Interior Designs may change information, the terms of use as well other information on this site. It is your responsibility to review all terms, conditions and policies before using this web site. When purchasing goods or services displayed on this online store you must agree to be bound by all such terms, conditions, and policies contained herein. If you do not agree please do not use this web site.



 

Sign Up For Our Newsletter